Important update - Co-Operative payments

We would like to make members aware that The Co-operative Bank continues to experience technical issues, which are causing delays to incoming payments.

While payments are now beginning to come through and we are processing incoming funds, we remain unable to release payments to members due to The Co-operative Bank's ongoing outbound payment issue, which has not yet been fully resolved.

At present, we have not been given a confirmed timescale for a full resolution and there is a possibility that disruption may continue over the weekend and into Monday.

We sincerely apologise for the inconvenience and uncertainty this is causing. We understand how important these payments are and appreciate the frustration delays can create.

We have formally raised a complaint with The Co-operative Bank regarding the impact this issue is having on our members and will continue to press for updates and a resolution as a priority.

Please be assured that Cambrian Credit Union's systems and services are operating normally. This issue is not related to Cambrian's systems or services and is the result of ongoing technical issues affecting payment processing through The Co-operative Bank.

Our team is monitoring the situation closely and will release payments as soon as the outbound payment issue is resolved. We will continue to keep members updated as further information becomes available.