How to guides

Our video and step by step guides are here to make it easy for you to register for online services, use our new app, account transfers and much more.

Introducing our new app

How to log into your mobile app

How to upload documents on your app

How to withdraw through the app

How to withdraw your loan

Warning: Late repayment can cause you serious money problems. For help with your account please contact our team on 0333 2000 601 or visit For financial advice visit