When you visit the Cambrian Credit Union website you may provide us with two types of information: (1) personal information that you knowingly choose to disclose, which is collected on an individual basis and (2) general user information that does not contain personally identifiable information which is collected on an aggregate basis as you browse the website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of our website’s contents and services.
Personally identifiable information you choose to provide:
We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. You may provide us with details about yourself so that we can send you information about our products and services and subscribe to our email newsletter. If you wish to purchase our products or services through this website you may need to provide us with information, including your credit /debit card information so that we can complete that transaction. You may be asked to disclose personal information to us so that we can provide assistance and information to you. For example, we may collect personal information from you (such as an e-mail address, system information and problem descriptions) in order to provide online technical support and troubleshooting.
Non-personally identifiable information we collect:
Cookies/web server logs: as with other similar websites, our website uses standard technology called ‘cookies’ and web server logs to collect information about how our website is used. Cookies are a feature of web browser software that allows web servers to recognise the computer used to access a website, they are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual. You can, of course, disable cookies on your computer by indicating this in the preference or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. You should consult with your browser’s provider/manufacturer if you have any questions regarding disabling cookies.
How we use your Information
We would like to use this personal data to provide you with information about our products and services. If you do not wish to receive this information please contact us in writing by one of the methods given in the ‘How to contact us’ section below.
Links to Third Party Sites
Changes to our Policies
If you have any questions or comments please contact us in writing or by telephone by one of the methods given in the ‘How to contact us’ section below. We are committed to working to resolve quickly and fairly any complaints you may have about privacy. For all other complaints please refer to our complaints procedure.
Cambrian Credit Union will take all reasonable steps to maintain the security of the personally identifiable information that we collect. However, no system and no data transmission over the internet can be guaranteed to be completely secure. Accordingly we cannot ensure or warrant the security of any information you provide us and you do so at your own risk.
We may provide access to your personally identifiable information when legally required to do so to cooperate with police investigations or other legal proceedings, to limit our liability to protect our rights, or to protect the rights and safety of the public. In those instances the information is provided only for that limited purpose.
How to Contact Us
- In person at your local office if convenient.
- By phone using your local office number or on 0333 2000 601.
- By email using either our Contact Us form or using your own email application to firstname.lastname@example.org.
- By letter addressed to your nearest office. Here are all our office addresses.
At any time you may ask us to:
- Provide you with a copy of your information
- Remove your information from our records
- Correct or update any of your information