Problems paying your loan?

We understand that Member’s circumstances can change during the duration of their loan. If our Members cannot meet their repayments we would always recommend that they speak to our dedicated Credit Control Team. You can contact them by any one of the following methods:

  1. Calling 0333 2000601, our lines are open Monday – Friday between 10am – 2pm except for Bank Holidays
  2. Email

Our Credit Control team may be able to assist our Members by looking at their accounts and assessing what can be done to help the Member. This could be things such as completing income and expenditure forms to assess affordability towards repayments. We must make our Members aware that with some help we may offer there could be consequences to their accounts but these would have to be reviewed and discussed with the Members as we take into account their individual circumstances.

Here at CCU we will always try and assist our Members in house first, should we be unable to assist our Members in house we always signpost them onto free organisations that can help.

Warning: Late repayment can cause you serious money problems. For help with your account please contact our team on 0333 2000 601 or visit For financial advice visit